Refund policy

ALL RETURNS ARE FOR STORE CREDIT OR EXCHANGE ONLY. WE DO NOT OFFER REFUNDS.

  • Exchanges will be accepted within 30 days of the original shipment date.
  • Items must be sent back in original unworn condition with all tags still attached. Must be unworn, unwashed, and scent free. Must be clean. No deodorant stains, makeup, etc.
  • All clearance items are FINAL SALE. All accessories are FINAL SALE including cups, jewelry, scarves, and hats.
  • Shipping an exchange back is the responsibility of the customer. Please make sure to use a shipping method with tracking. We are not responsible for items lost in transit. We cover the shipping on the item we are shipping in exchange! 
  • You will need to include your receipt with the return.
  • After we've received your return and it's been approved and processed we will issue you a store credit code to redeem online in the form of a gift card. Please allow up to 5 business days after receiving your return for processing. You will receive your code or exchange shipping notification after we've received your return and after the 5 day processing window. 
  • Please note our items sell quickly, so we cannot guarantee an item will still be in stock if you need to exchange. You may have to take a store credit or choose a different item.
  • Gift cards are non exchangeable and non refundable.
  • ORDERS CANNOT BE CANCELLED. If you need to change something, please contact us by calling 405-936-0680 Mon-Fri 9-6.
  • PLEASE DOUBLE CHECK YOUR SHIPPING INFO. We are not responsible for items returned to us due to incorrect address. 
  • DISCOUNT CODES ARE NEVER VALID ON A GIFT CARD PURCHASE
  • Not happy with your purchase and it doesn't meet these guidelines? Give us a call and talk to us about it! We will do our best to make sure you end up pleased!                  

Exchanges can be brought into our Elk City location or can be mailed to:

The Mix Boutique

ATTN: Returns

522 N Van Buren

Elk City, OK 73644

WE HIGHLY RECOMMEND USING A SHIPPING METHOD WITH TRACKING FOR YOUR EXCHANGE. We are not responsible for items lost in transit.

For questions regarding exchanges you may contact us via phone 580-225-4555 or via email themixboutique@yahoo.com